Mawthoq Terms of Service

Version: 1.0
Effective Date: July 1, 2026
Last Updated: July 1, 2026

These Terms of Service constitute a legally binding agreement governing access to and use of Mawthoq. They incorporate Mawthoq’s acceptable-use requirements and its terms governing artificial intelligence and automated publishing.

Saudi e-commerce requirements emphasize clear contractual information, complaint handling, privacy disclosures, and written refund policies. These Terms should be displayed in Arabic and English and affirmatively accepted during account creation or purchase. Ministry of Communications

1. Contracting parties

These Terms of Service, referred to as the “Terms,” are entered into between:

Feras Yaqoub Abed Marketing Est, a company or establishment registered in the Kingdom of Saudi Arabia under Commercial Registration number 7049117950, with its registered address at Jeddah, Saudi Arabia, operating the Mawthoq platform under the name “Mawthoq,” “موثوق,” “we,” “us,” or “our”;

and

the individual, company, establishment, organization, or other legal entity accepting these Terms, referred to as the “Customer,” “you,” or “your.”

Where a person accepts these Terms on behalf of an entity, that person represents that they possess the authority necessary to bind that entity.

2. Acceptance of the Terms

By:

you confirm that you have read, understood, and agreed to these Terms, the Privacy Policy, and any applicable order form or written commercial proposal.

Electronic acceptance has the same contractual effect as a handwritten acceptance to the extent permitted by applicable law.

You must not use the Services if you do not agree to these Terms.

3. Eligibility and business use

You represent and warrant that:

  1. you are at least 18 years old and legally capable of entering into a binding agreement;
  2. the information you provide is complete and accurate;
  3. you have authority to act for the business whose account or external profiles you connect;
  4. your use of the Services is for legitimate business purposes;
  5. you are not prohibited by law from receiving or using the Services; and
  6. you will use the Services in accordance with applicable laws, regulatory requirements, and third-party platform rules.

Unless Mawthoq expressly agrees otherwise in writing, the Services are intended primarily for businesses and professional users.

4. Definitions

For these Terms:

“Account” means the Customer’s registered Mawthoq account and associated workspace.

“AI Features” means features that use artificial intelligence, machine learning, automated classification, generative models, or similar technologies.

“Authorized User” means an employee, contractor, representative, or other person whom the Customer authorizes to access its Account.

“Automated Action” means an action performed through the Services without individual manual approval each time, including automatic generation, classification, escalation, scheduling, or publication of a reply.

“Customer Content” means information, text, instructions, brand materials, responses, templates, settings, data, files, and other content provided or controlled by the Customer.

“Connected Service” means Google Business Profile or any other external platform integrated with Mawthoq.

“Order” means an online purchase, quotation, order form, proposal, invoice, or other commercial document identifying the Subscription purchased.

“Output” means content, analysis, summaries, recommendations, classifications, replies, reports, or other material generated through the Services.

“Services” means Mawthoq’s website, applications, software, dashboards, integrations, APIs, AI Features, reporting tools, support, and related services.

“Subscription” means the paid right to access specified Services during an agreed subscription period.

5. Mawthoq Services

Mawthoq provides software intended to assist businesses with reputation management and customer-review operations.

Depending on the applicable Subscription, the Services may include:

The Services are tools that assist the Customer. Mawthoq does not manage the Customer’s business, guarantee its reputation, or replace the Customer’s judgment.

Mawthoq may improve, modify, replace, restrict, or discontinue features where reasonably necessary for security, compliance, performance, product development, or third-party compatibility.

Mawthoq will not materially reduce the core paid functionality of an active Subscription without reasonable grounds or reasonable notice, except where an urgent change is required by law, security concerns, or a Connected Service.

6. Limited licence

Subject to payment of all applicable fees and continued compliance with these Terms, Mawthoq grants the Customer a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Services during the Subscription period for the Customer’s internal business operations.

This licence does not permit the Customer to:

All rights not expressly granted are reserved by Mawthoq.

7. Account registration and security

The Customer is responsible for:

The Customer is responsible for all activity performed through its Account by Authorized Users or by persons using credentials under the Customer’s control.

Mawthoq may require identity, authority, ownership, domain, business, or Connected Service verification before activating or continuing access.

8. Authorized Users

The Customer may allow Authorized Users to use the Services within the limits of its Subscription.

The Customer:

  1. controls the roles and permissions assigned to Authorized Users;
  2. is responsible for their acts and omissions;
  3. must ensure that they comply with these Terms; and
  4. must not exceed purchased user, location, branch, review, or usage limits.

Mawthoq may treat instructions submitted by an Authorized User with sufficient Account permissions as authorized instructions of the Customer.

9. Connected Services and Google integration

The Customer may authorize Mawthoq to access Connected Services.

By connecting an external account, the Customer represents that:

The Customer authorizes Mawthoq to act technically on its behalf within the permissions and configuration selected by the Customer.

Use of Google APIs remains subject to Google’s applicable API Terms, OAuth policies, and User Data Policy. Google requires applications using OAuth and Google user data to meet privacy, security, transparency, and limited-use requirements. Google for Developers

Mawthoq does not control and is not responsible for:

The unavailability of a Connected Service does not automatically entitle the Customer to a refund where Mawthoq continues to provide material Subscription functionality. Where an external change permanently removes substantially all core functionality purchased by the Customer, Mawthoq may provide an alternative, service credit, partial refund, or termination remedy at its reasonable discretion, subject to mandatory law.

10. Customer Content and data rights

As between Mawthoq and the Customer, the Customer retains ownership of its Customer Content.

The Customer grants Mawthoq and its approved service providers a limited, non-exclusive, worldwide, royalty-free licence during the applicable processing period to host, store, copy, transmit, format, analyze, modify, display, and otherwise process Customer Content only as reasonably necessary to:

Nothing in these Terms authorizes Mawthoq to sell Customer personal data.

The Customer represents that it has all rights, licences, permissions, notices, and lawful grounds necessary for Mawthoq to process Customer Content as instructed.

Where the Customer supplies personal data relating to employees, reviewers, customers, representatives, or other individuals, the Customer is responsible for ensuring that its collection and instructions comply with applicable data-protection law.

Saudi Arabia’s PDPL establishes rights for data subjects and obligations for controllers, while the implementing regulations regulate matters such as security, processors, breaches, retention, and data-subject requests. SDAIA

11. Artificial intelligence

11.1 Nature of AI Outputs

AI Features produce probabilistic Outputs based on patterns, available inputs, model behavior, and Customer settings.

Outputs may be:

Mawthoq does not warrant that an Output is accurate, original, lawful, non-infringing, culturally appropriate, or fit for publication.

11.2 Customer responsibility

The Customer remains solely responsible for:

No Output constitutes legal, financial, medical, accounting, human-resources, compliance, or other professional advice.

11.3 Brand Voice

Brand Voice features may use Customer-provided examples, instructions, terminology, preferred style, previous responses, and other Customer Content.

The Customer is responsible for ensuring that its Brand Voice configuration does not contain confidential third-party information, unlawful instructions, discriminatory directions, infringing content, or misleading claims.

11.4 Model changes

Mawthoq may replace, update, route between, or modify AI models and providers to improve quality, safety, availability, security, cost, or regulatory compliance.

Mawthoq does not guarantee continued use of any named AI model or provider.

12. Automation and automatic publishing

The Customer may enable features that automatically generate, approve, classify, escalate, schedule, or publish content.

By enabling an Automated Action, the Customer:

  1. expressly instructs and authorizes Mawthoq to execute the action according to the selected rules;
  2. acknowledges that the action may occur without manual review;
  3. accepts responsibility for its configuration and resulting publications;
  4. must monitor the feature and its effects;
  5. must maintain an appropriate escalation process; and
  6. must disable or adjust the feature where continued use is unsuitable.

Mawthoq acts as a technical service provider executing Customer-configured instructions. Mawthoq does not independently adopt published replies as its own speech or business representation.

The Customer is solely responsible for replies automatically published through its Account, except to the extent that a publication was caused directly by Mawthoq executing an action materially different from the Customer’s recorded configuration.

Mawthoq may temporarily pause Automated Actions where reasonably necessary to:

13. Customer responsibilities

The Customer must:

The Customer is responsible for its communications with reviewers and customers, its business statements, and its operational decisions.

14. Acceptable use

The Customer and its Authorized Users must not use the Services to:

  1. violate any law, court order, regulatory obligation, or third-party right;
  2. generate, buy, sell, solicit, suppress, fabricate, or manipulate fake reviews;
  3. offer unlawful incentives in exchange for deceptive reviews;
  4. impersonate another person or business;
  5. submit false, deceptive, or misleading information;
  6. harass, threaten, defame, discriminate against, or unlawfully target any person;
  7. disclose sensitive or confidential information in public replies;
  8. publish unlawful, obscene, hateful, or abusive material;
  9. infringe intellectual-property, privacy, publicity, confidentiality, or data-protection rights;
  10. distribute malware or harmful code;
  11. probe, scan, test, or circumvent security measures without authorization;
  12. interfere with the integrity, performance, or availability of the Services;
  13. access another customer’s data without authorization;
  14. scrape or extract the Services through unauthorized automated methods;
  15. reverse engineer, decompile, disassemble, or attempt to derive source code, except where such restriction is legally prohibited;
  16. use Outputs to train, develop, benchmark, or improve a competing model or service without Mawthoq’s written permission;
  17. resell access without written authorization;
  18. overload the Services or exceed reasonable usage limits;
  19. use the Services for spam or unsolicited communications;
  20. remove proprietary notices;
  21. bypass billing, limits, approval workflows, or access controls; or
  22. assist another person in any prohibited activity.

Mawthoq may investigate suspected violations and preserve or disclose information where permitted or required by law.

15. Monitoring and enforcement

Mawthoq is not required to monitor all Customer Content or Outputs.

However, Mawthoq may use automated and manual measures to:

Mawthoq may remove or block content, disable a feature, restrict an integration, suspend an Automated Action, or suspend an Account where reasonably necessary.

Where practicable, Mawthoq will notify the Customer and allow a reasonable opportunity to remedy the issue. Immediate action may be taken where delay could create legal, security, reputational, operational, or third-party risk.

16. Subscription plans and usage limits

The Customer’s access is determined by the purchased Subscription.

Plans may include limits relating to:

Mawthoq may restrict or charge for usage exceeding the applicable limits.

Unless stated otherwise in an Order, unused allowances do not carry forward.

17. Fees, invoicing, and taxes

Subscription fees are payable in advance unless otherwise stated in the Order.

The Customer agrees to pay:

Mawthoq may issue invoices electronically.

The Customer must provide accurate invoicing and tax information.

Unless a valid exemption applies, the Customer is responsible for applicable taxes other than taxes imposed on Mawthoq’s net income.

Mawthoq may suspend access for overdue amounts after giving notice, except where the amount is disputed in good faith and the Customer cooperates promptly to resolve the dispute.

18. Automatic renewal

Unless the Order states otherwise, Subscriptions automatically renew for successive periods equal to the original Subscription period.

The Customer may prevent renewal by cancelling before the renewal date using the available Account controls or by submitting a cancellation request to the designated support channel.

Cancellation prevents future renewal but does not ordinarily terminate the current paid Subscription period.

Mawthoq may notify the Customer before renewal where required by law or commercially appropriate.

The Customer is responsible for maintaining current billing and contact information.

19. Cancellation

The Customer may cancel renewal at any time.

Unless mandatory law provides otherwise:

Mawthoq may offer a different cancellation arrangement in an Order or written agreement.

20. Refund policy

20.1 General rule

Except as expressly stated in these Terms, an Order, or mandatory applicable law, Subscription fees are non-refundable and non-cancellable once the paid Subscription period begins.

No refund or credit is ordinarily provided for:

20.2 Billing errors

A Customer must notify Mawthoq of an alleged billing error within 30 days after the relevant invoice or charge.

If Mawthoq confirms an overcharge or duplicate charge, Mawthoq may correct it through:

20.3 Material failure of the Services

Where the Services suffer a material failure caused directly by Mawthoq and Mawthoq does not correct that failure within a commercially reasonable period after receiving sufficient written notice, Mawthoq may, at its option:

  1. restore the affected Services;
  2. provide a reasonable service credit;
  3. extend the Subscription; or
  4. terminate the affected Subscription and refund the prepaid fees attributable to the unused portion of that affected Subscription.

Any refund under this section is limited to the fees actually paid for the affected Subscription and will not include taxes already remitted, third-party charges, usage already received, or consequential losses, except where applicable law requires otherwise.

20.4 Mandatory rights

Nothing in this Refund Policy removes a refund, cancellation, correction, or other remedy that cannot legally be excluded.

Saudi Ministry of Commerce materials emphasize that e-commerce providers should publish clear return and refund provisions and may be required to return amounts in circumstances established by applicable law. Ministry of Communications

21. Price changes

Mawthoq may change Subscription prices.

Price changes normally apply from the next renewal period and will not affect fees already paid for the current period.

Where reasonably practicable, Mawthoq will provide advance notice of a material price increase.

Continued use after renewal constitutes acceptance of the renewed price.

22. Trials, promotional offers, and credits

Free trials, pilot programs, discounts, promotional offers, referral credits, and complimentary access may be subject to additional terms.

Unless Mawthoq expressly agrees otherwise:

Mawthoq may limit promotional offers to new customers, selected markets, or specified plans.

23. Customer support

Support is provided according to the Customer’s Subscription and Mawthoq’s then-current support channels.

Mawthoq may request diagnostic information reasonably necessary to investigate an issue.

Support response times are targets and are not guaranteed service levels unless expressly included in a signed Order or service-level agreement.

The Customer must cooperate reasonably and provide accurate information when seeking support.

24. Service availability and maintenance

Mawthoq will use commercially reasonable efforts to maintain the Services.

However, the Services may be unavailable due to:

Mawthoq does not guarantee any specific uptime unless agreed in a separate written service-level agreement.

25. Beta and experimental features

Mawthoq may provide beta, preview, experimental, early-access, or evaluation features.

Such features:

Beta features are provided “as is” and should not be relied upon for critical operations.

Unless Mawthoq expressly agrees otherwise, no service level, warranty, support obligation, or compensation applies to beta features.

26. Intellectual property

Mawthoq and its licensors own all rights, title, and interest in and to:

The Customer may not use the names Mawthoq or موثوق, Mawthoq’s logos, or other brand assets without written permission, except for accurate identification as a customer or integration user in accordance with published brand guidelines.

No implied licence is granted.

27. Output rights

As between Mawthoq and the Customer, and subject to applicable law and third-party rights, the Customer may use Outputs generated specifically for its Account for its internal business purposes and customer communications.

Because AI-generated content may not be unique, Mawthoq does not guarantee that:

Mawthoq retains ownership of the Services, systems, methods, templates, model configurations, and technology used to generate Outputs.

28. Feedback

Where the Customer provides suggestions, ideas, improvement requests, concepts, or other feedback relating to the Services, the Customer grants Mawthoq a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use and incorporate that feedback without restriction or compensation.

This section does not grant Mawthoq ownership of Customer Content or confidential information merely because it is communicated during support.

29. Confidentiality

Each party may receive non-public information that is identified as confidential or that reasonably should be understood to be confidential.

The receiving party must:

Confidential information does not include information that the receiving party can demonstrate:

Where disclosure is legally required, the receiving party will provide advance notice where legally permitted.

30. Privacy and data protection

Mawthoq processes personal data in accordance with its Privacy Policy and applicable law.

The Customer acknowledges that it may act as a controller in relation to personal data it submits or makes available through the Services, while Mawthoq may act as a processor or separate controller depending on the processing activity.

Where required, the parties may enter into a Data Processing Addendum.

Personal-data transfers outside Saudi Arabia must comply with the applicable PDPL transfer framework and implementing requirements. SDAIA publishes dedicated regulations and standard contractual clauses for qualifying international transfers. Data Governance Platform

31. Security

Mawthoq will maintain commercially reasonable administrative, organizational, and technical measures appropriate to the nature of the Services and information processed.

The Customer acknowledges that no system, network, transmission method, or storage technology can be guaranteed to be completely secure.

The Customer is responsible for:

Mawthoq is not responsible for a security incident caused by the Customer, an Authorized User, compromised Customer credentials, unsupported software, or a third-party environment outside Mawthoq’s reasonable control.

32. Aggregated and de-identified information

To the extent permitted by law, Mawthoq may create and use aggregated, statistical, or de-identified information that does not reasonably identify the Customer or an individual.

Such information may be used to:

Mawthoq will not attempt to re-identify de-identified personal data except where legally permitted for testing, validation, security, or compliance.

33. Publicity

Mawthoq will not publicly identify the Customer as a customer or use the Customer’s trademarks in marketing without permission, except where:

Any permitted use must follow the Customer’s reasonable trademark guidelines.

34. Compliance with law

Each party must comply with laws applicable to its performance under these Terms.

The Customer is solely responsible for laws and industry rules applicable to:

Mawthoq does not provide regulatory or legal compliance advice.

35. Suspension

Mawthoq may suspend all or part of the Services where:

Where reasonable, Mawthoq will notify the Customer and allow an opportunity to cure the issue.

Mawthoq may act immediately where delay could increase harm.

Fees continue to accrue during a suspension caused by the Customer’s breach, misuse, non-payment, or security failure.

36. Term and termination

These Terms begin when the Customer first accepts them and continue until all Subscriptions and Accounts are terminated.

36.1 Termination by the Customer

The Customer may terminate by cancelling renewal and ceasing use of the Services.

Early termination does not create a refund right except as expressly stated in these Terms or required by law.

36.2 Termination by Mawthoq

Mawthoq may terminate an Account or Subscription:

If Mawthoq terminates solely for convenience and not due to Customer fault, Mawthoq will ordinarily refund the prepaid amount attributable to the unused portion of the terminated Subscription.

36.3 Effect of termination

Upon termination:

37. Data after termination

Following termination, Mawthoq may provide a limited period during which the Customer can export available Customer Content, subject to:

After the applicable export or retention period, Mawthoq may delete or anonymize Customer Content, except where retention is required for:

The Customer is responsible for exporting data before termination.

Mawthoq does not guarantee indefinite data availability after termination.

38. Disclaimers

To the fullest extent permitted by applicable law, the Services, AI Features, Outputs, integrations, reports, and beta features are provided “as is” and “as available.”

Mawthoq disclaims all express, implied, statutory, and other warranties, including warranties relating to:

Mawthoq does not warrant that the Services will:

Nothing in these Terms excludes a warranty or right that applicable law does not permit the parties to exclude.

39. Limitation of liability

39.1 Excluded losses

To the fullest extent permitted by applicable law, Mawthoq and its affiliates, owners, directors, officers, employees, contractors, suppliers, and licensors will not be liable for:

whether the alleged liability arises in contract, tort, negligence, statutory duty, indemnity, or another legal theory, even if the possibility of loss was known.

39.2 Maximum aggregate liability

To the fullest extent permitted by applicable law, Mawthoq’s total aggregate liability arising out of or relating to the Services, any Subscription, any refund request, or these Terms will not exceed the total Subscription fees actually paid by the Customer to Mawthoq for the specific Subscription term in which the event giving rise to the claim occurred.

For clarity:

39.3 No double recovery

The Customer may not recover twice for the same loss.

Any refund, credit, reimbursement, or other amount paid by Mawthoq in connection with an event reduces the remaining liability cap for that event and Subscription term.

39.4 Mandatory exceptions

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

40. Customer indemnity

To the fullest extent permitted by law, the Customer will defend, indemnify, and hold harmless Mawthoq and its affiliates, owners, officers, directors, employees, contractors, and licensors against third-party claims, damages, penalties, liabilities, losses, and reasonable professional costs arising from:

Mawthoq will provide reasonable notice of a covered claim where practicable.

The Customer may not settle a claim in a manner that imposes liability, admission, payment, or ongoing obligation on Mawthoq without Mawthoq’s written approval.

41. Intellectual-property complaints

A person who believes content made available through the Services infringes their intellectual-property rights may submit a notice to:

legal@mawthoq.sa

The notice should identify:

Mawthoq may remove or restrict content, request further information, notify the Customer, or suspend repeat infringers where appropriate.

Submitting a knowingly false complaint may expose the complainant to liability.

42. Force majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including:

This section does not excuse payment obligations for Services already supplied.

43. Changes to the Services

Mawthoq may update the Services to:

Mawthoq may discontinue a feature or Service.

Where a discontinuation materially affects a paid core feature, Mawthoq will, where reasonably practicable, provide notice or an appropriate commercial remedy.

44. Changes to these Terms

Mawthoq may update these Terms.

Material changes will ordinarily be notified through:

Changes may take effect immediately where required for legal compliance, security, prevention of abuse, or third-party requirements.

For other material changes, Mawthoq may provide advance notice.

Continued use after the effective date constitutes acceptance of the revised Terms. If the Customer does not accept a material revision, its remedy is to discontinue use and cancel future renewal.

Changes do not retroactively create fees for a paid period unless the Customer separately agrees.

45. Notices and electronic communications

The Customer consents to receiving contractual, operational, billing, security, and legal communications electronically.

Notices may be delivered through:

The Customer is responsible for maintaining a valid email address and reviewing notices.

A notice is deemed received when sent to the registered email address or displayed prominently in the Account, unless applicable law requires another method.

46. Complaints

The Customer may submit a complaint through:

Email: support@mawthoq.net
Legal notices: legal@mawthoq.net
Website: mawthoq.sa
Response target: acknowledgement within 2 business days and substantive response within 4 business days, subject to the complexity of the complaint.

The Customer must provide sufficient information for Mawthoq to investigate.

Nothing in this section prevents a person from contacting a competent authority where legally entitled.

The Saudi Ministry of Commerce provides channels for commercial complaints and emphasizes complaint and refund transparency for e-commerce providers. Ministry of Communications

47. Governing law and jurisdiction

These Terms and any non-contractual obligations arising from them are governed by the laws and regulations of the Kingdom of Saudi Arabia.

The parties will first attempt in good faith to resolve a dispute through written negotiation.

If a dispute is not resolved, it will be subject to the exclusive jurisdiction of the competent courts of Jeddah, Kingdom of Saudi Arabia, unless mandatory law requires otherwise.

48. Assignment

The Customer may not assign, transfer, delegate, or novate its rights or obligations under these Terms without Mawthoq’s prior written consent.

Mawthoq may assign or transfer these Terms in connection with:

provided that the assignee assumes the applicable obligations.

49. No partnership or agency

These Terms do not create a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or commercial agency between the parties.

Neither party may bind the other except as expressly stated.

Mawthoq’s execution of Customer-configured Automated Actions does not make Mawthoq the Customer’s legal agent for general purposes.

50. Third-party beneficiaries

Except for Mawthoq affiliates and indemnified persons expressly protected by these Terms, no third party has the right to enforce these Terms unless mandatory law provides otherwise.

51. Waiver

A failure or delay in enforcing a right does not waive that right.

A waiver is effective only if made in writing by an authorized representative and applies only to the specific instance stated.

52. Severability

If any provision is held invalid, unlawful, or unenforceable:

53. Order of precedence

Where documents conflict, the following order applies unless expressly agreed otherwise:

  1. a signed Order or negotiated agreement;
  2. a Data Processing Addendum for personal-data matters;
  3. these Terms;
  4. the Privacy Policy;
  5. published documentation and help materials.

An Order overrides these Terms only where it expressly identifies the provision being replaced.

54. Entire agreement

These Terms, together with the applicable Order, Privacy Policy, and any incorporated addendum, constitute the entire agreement between the parties concerning the Services.

They replace prior discussions, proposals, communications, representations, and understandings relating to the same subject matter.

The Customer confirms that it has not relied on a statement not expressly included in the agreement, except where applicable law prohibits that exclusion.

55. Survival

Provisions that by their nature should continue after termination will survive, including provisions relating to:

56. Language

These Terms may be published in Arabic and English.

The parties should specify which version prevails:

Recommended wording: In the event of any inconsistency between the Arabic and English versions, the Arabic version will prevail to the extent permitted by applicable law.

The Arabic version should be a legally reviewed equivalent, rather than a simplified or machine-generated translation.

57. Contact information

Mawthoq / موثوق
Legal entity: Feras Yaqoub Abed Marketing Est
Commercial Registration: 7049117950
Kingdom of Saudi Arabia

Website: mawthoq.net
General support: support@mawthoq.net
Legal: legal@mawthoq.net
Privacy: privacy@mawthoq.net